Contact channels
Sending a message from the app
1
Open the form
Open Contact us. The page is headed Contact Us, lists the channels above, and ends with a Send a Message form.
2
Check your details
Username is filled from your account and cannot be edited. Email is prefilled and can be changed.
3
Write your message
Type up to 5,000 characters in Message. A counter shows your usage.
4
Send
Click Send Message. The button reads “Sending…” and then “Message Sent!”.
The form requires a signed-in account. If you cannot sign in, use email or Discord instead.
What to include
- The transaction hash for any deposit or withdrawal question. Deposits and withdrawals are on Robinhood Chain or Polygon and can be checked on their block explorers.
- The stock and expiry for an options question, or the market and window time for an interval question. Every settled interval window has its own page, reachable from the Past dropdown or your activity.
Mis-sent deposits
Only USDG on Robinhood Chain and USDC on Polygon are supported. Other tokens or networks may result in permanent loss. There is no automated recovery. Contact support with the transaction hash as soon as possible.Restricted accounts
If updown flags an account for suspicious activity, an Account flagged notice appears:This account has been flagged for suspicious activity and is restricted from trading, deposits, and rewards. Your balance is not affected — you can still withdraw at any time. If you believe this is a mistake, contact us on Discord or by email and we’ll take a look.Withdrawals keep working for restricted accounts.